Delete my data
You can ask us to remove your personal information at any time. Here is exactly what happens and how long it takes.
Two ways to ask
On WhatsApp — fastest
Message +234 704 164 9942 with the words Data deletion request. Because you are messaging from the number we hold, nothing else is needed to identify you.
By email
Email info@owadelivery.com with the subject Data Deletion Request, and include:
- Your full name.
- The phone number you used to order on WhatsApp.
We may ask one question to confirm it's you before deleting anything — this protects your account from someone else requesting deletion on your behalf.
What gets deleted
- Your phone number and profile name.
- Your saved delivery addresses and any location pins you shared.
- Your active session and cart.
- Your order history and any ratings you gave.
What we may have to keep
Nigerian tax and accounting rules require us to retain records of completed transactions. Where that applies we keep the minimum needed — order number, date and amount — and remove the personal details attached to it. We will tell you if anything is retained and why.
Messages already delivered to WhatsApp sit within Meta's systems and on your own phone. We cannot delete those for you, but you can clear the chat from your device at any time.
How long it takes
Requests are confirmed within 48–72 hours and completed within 30 days, as required by the Nigeria Data Protection Act. In practice it is usually the same week.
After deletion
You can order again at any time — you would simply start as a new customer, and nothing from before is carried over.
Questions about any of this: read our privacy policy or email info@owadelivery.com.