Privacy Policy

Owa Delivery Services ("we", "us", "our") operates owadelivery.com and a WhatsApp ordering service for customers in Badagry and Lagos State, Nigeria. This policy explains how we handle personal information.

1. Information we collect

You give us

Your WhatsApp phone number — this identifies your order and is how we reply.
Your WhatsApp profile name, if you have set one, so we can greet you properly.
Your delivery address, typed by you.
Your location pin, only if you choose to share it. Sharing is optional and there is a button to continue with your typed address instead.
Your order details — the vendor, items, quantities and any instructions.
Your ratings of the rider, the item and our service, if you choose to give them.

We generate

An order number, order status and timestamps.
The amounts charged: items, packaging, service charge and delivery fee.
Which rider and which vendor handled your order.

We do not collect or store your bank details, card numbers or payment credentials. Payment is made by bank transfer directly to our account, and we only see the receipt you choose to send us.

2. How we use it

To take, price, confirm and deliver your order.
To give the assigned rider the address and pin needed to find you.
To give the vendor the items to prepare — vendors are not shown your prices.
To contact you about that order, including delivery updates.
To resolve complaints, refunds and disputed deliveries.
To review rider and vendor performance using the ratings you give.

We do not use your information for advertising, and we do not sell or rent it to anyone.

3. Who we share it with

The vendor preparing your order — the items and quantities only.
The rider delivering it — your name, phone number, address and pin.
Meta Platforms (WhatsApp), which carries the messages between us. Their handling of message data is governed by their own privacy policy.
Google, whose services we use to store operational records securely.

We may also disclose information where we are required to by Nigerian law.

4. Location data

Sharing a location pin is always optional. When you share one, it is attached to that order and used to help the rider find you. It is not tracked continuously, not used to follow you between orders, and not shared with anyone beyond the rider handling that delivery.

5. How long we keep it

Active order data — until the order is completed or cancelled.
Order records — retained for accounting and dispute resolution.
Chat history — held in WhatsApp under Meta's retention rules and on your own device.

You can ask us to delete your records at any time, subject to any legal obligation to keep accounting records.

6. Security

Order records are held in access-controlled systems, and only staff who need them can reach them. No system is perfectly secure, but we do not store payment credentials, which removes the most sensitive category of data entirely.

7. Your rights

Under the Nigeria Data Protection Act you may ask us to show you the personal data we hold about you, correct anything inaccurate, delete your data, or stop using it for a particular purpose. Use our data deletion page or email info@owadelivery.com. We respond within 30 days and usually much sooner.

8. Children

Our service is intended for people aged 18 and over. We do not knowingly collect information from children.

9. Changes

If we change this policy we will update the date at the top of this page. Material changes will be announced in the WhatsApp channel before they take effect.

10. Contact

Owa Delivery Services (BN 9517031)
Email: info@owadelivery.com
Phone: +234 704 164 9942
Tebum Kitchen and Lounge, Abisoye Street, Along Mowo-Ikoga Road, Badagry, Lagos