Terms of service
The agreement between you and Owa Delivery Services when you place an order.
Last updated: 1 January 2026
By ordering through our WhatsApp service or this website, you agree to these terms. If you do not agree, please do not place an order.
1. What we do
Owa Delivery Services is a local delivery and errand business. We take your order, buy or collect the items from a vendor on your behalf, and deliver them to the address you give us. This covers food, cooking gas, pharmacy and chemist items, groceries and parcels within our published coverage area.
We are an intermediary. The items themselves are prepared or supplied by independent vendors.
2. Placing an order
An order is only binding once we have confirmed availability with the vendor and you have received the priced confirmation. Until then, nothing is charged and nothing is committed.
3. Pricing
Every order is quoted in full before payment. Your total is made up of:
| Line | What it is |
|---|---|
| Items | The vendor's own price for what you ordered. |
| Packaging | Charged per pack, where the service uses packs. |
| Service charge | A percentage of the items and packaging, shown as a percentage in your confirmation. |
| Delivery fee | A flat fee for your zone. Our team may adjust it for unusual trips, and you will see the final figure before paying. |
Prices come from the vendor and can change without notice. The figure in your confirmation is the figure you pay.
4. Payment
Payment is by bank transfer to the account shown in your order confirmation. Please quote your order number as the transfer narration and send the receipt to the number given. Preparation begins once our team confirms the payment.
5. Cancellations
- Before the vendor starts preparing — cancel free of charge.
- After preparation has started — perishable and prepared items cannot usually be cancelled, as the vendor has already incurred the cost.
- If we cannot fulfil your order — because the vendor is unavailable or an item is out of stock — you are not charged, and any payment already made is refunded in full.
If you do not respond to our messages, an unpaid order is closed automatically and nothing is charged.
6. Delivery
Delivery times are estimates, not guarantees. Traffic, weather and vendor preparation times all affect them. Please make sure someone can receive the order at the address given, and that the phone number you ordered from can be reached.
If nobody is available and the rider cannot reach you, the order may be returned and the delivery fee remains payable.
7. Problems with an order
Tell us within 24 hours of delivery, in the same conversation as the order, quoting your order number. Missing, damaged or incorrect items are resolved case by case, usually by refund or replacement. We may ask for a photograph.
8. Ratings
After delivery you may rate the rider, the item and our service. Ratings are optional, used internally to manage quality, and are not published against your name.
9. Acceptable use
You agree not to use our service for anything illegal, and not to ask riders to carry prohibited, dangerous or restricted goods. We may decline any order at our discretion. Prescription medicines are subject to the pharmacy's own requirements — we cannot bypass them.
10. Limits of liability
We are responsible for handling your order carefully in transit. We are not responsible for the quality, preparation or safety of goods produced by a vendor, beyond delivering them as received. Our liability for any order is limited to the amount you paid for that order. Nothing here limits liability that cannot be limited under Nigerian law.
11. Changes to these terms
We may update these terms and will change the date at the top of this page when we do. Continuing to order after a change means you accept the updated terms.
12. Governing law and contact
These terms are governed by the laws of the Federal Republic of Nigeria.
Owa Delivery Services (BN 9517031)
Email: info@owadelivery.com
Phone: +234 704 164 9942